Business Identification (§435)
ZE YU s.r.o.
Hennigsdorfská 1047, 278 01 Kralupy nad Vltavou, Czech Republic
Registered with the Municipal Court in Prague, Section C, Insert 160976
Company ID (IČ): 290 26 610
VAT ID (DIČ): CZ29026610
Email: swtrestaurace@gmail.com
Privacy Policy
1. Data Controller
ZE YU s.r.o., Hennigsdorfská 1047, 278 01 Kralupy nad Vltavou, Czech Republic
Company ID (IČ): 290 26 610, VAT ID (DIČ): CZ29026610
Registered with the Municipal Court in Prague, Section C, Insert 160976
Email: swtrestaurace@gmail.com
2. What Data We Process and Why
- Orders — name, phone number, delivery address, order contents, payment method. Purpose: processing and delivering your order. Stored on Firebase (Google) servers.
- Reservations — name, phone number, date, time, number of guests.
- Customer account (optional) — name, phone, address; login status stored in the browser (IndexedDB/localStorage), not in cookies.
- "Remember me" (without registration) — name/phone/address stored only locally in your browser.
- Cart contents — stored locally in your browser (localStorage).
3. Legal Basis for Processing
- Performance of a contract (Art. 6(1)(b) GDPR) — processing your order/reservation
- Consent (Art. 6(1)(a) GDPR) — account registration, "remember me"
- Compliance with a legal obligation (Art. 6(1)(c) GDPR) — bookkeeping and tax obligations under Czech law
4. Recipients of Personal Data and International Transfers
- Google Firebase (Google Ireland Limited) — storage of order, reservation, account, and dish photo data
- Mapy.cz (Seznam.cz, a.s.) — delivery address sent for geocoding and distance/zone calculation
Transfers of data outside the European Economic Area (Google Firebase) are safeguarded by Standard Contractual Clauses (SCC) or certification under the EU-U.S. Data Privacy Framework.
We do not sell or share your data with any other third parties.
5. Cookies
This website does not use cookies. We do not use any third-party analytics or advertising tools.
6. Data Retention
Accounting and tax records (order data) are retained for 10 years as required by Czech law. Customer account and "remember me" data are retained until you delete it yourself or request deletion.
7. Your Rights
You have the right to access, correct, delete, restrict processing, transfer your data, and object to processing. Where processing is based on consent, you may withdraw that consent at any time by emailing swtrestaurace@gmail.com. You also have the right to file a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů, uoou.cz).
8. Data Security
Data is transmitted using encrypted connections (HTTPS). Data stored in the Firebase database is protected by modern encryption standards and access controls.
9. Automated Decision-Making
This website does not use automated decision-making or profiling as defined in Art. 22 GDPR.
Terms and Conditions
1. Introductory Provisions
These terms and conditions govern the relationship between ZE YU s.r.o. (the "Operator") and the customer when ordering food via the website swtrestaurace.web.app, by phone, or in person at the premises.
2. Formation of Contract
By submitting an order (via the website, by phone, or in person), the customer makes a binding offer to enter into a purchase contract. The contract is formed at the moment the Operator confirms the order (by displaying confirmation on the website, or by phone/email confirmation).
3. Order Cancellation
An order may be cancelled without giving a reason only before the Operator begins preparing the food. Once preparation has begun, the order cannot be cancelled, as it involves perishable goods prepared according to the customer's specifications (see Section 6). Cancellations can be made by phone at +420 721 666 118 / +420 731 732 717.
4. Price and Payment
Prices are stated including VAT. Payment is made in cash or by card upon collection/delivery, or via any payment options currently offered on the website. Packaging and delivery fees are charged according to the pricing schedule shown on the website.
5. Delivery / Collection
Preparation and delivery times are estimates and may be extended, particularly during peak hours or under adverse conditions. The Operator is not liable for delays caused by circumstances beyond its control (e.g., traffic conditions, weather).
6. Withdrawal from Contract — Exception for Perishable Goods
In accordance with Section 1837(e) of the Czech Civil Code, withdrawal from the contract is not possible for goods subject to rapid spoilage and goods that have been irreversibly mixed with other goods after delivery (food prepared to order). The right of withdrawal within 14 days, which normally applies to e-commerce purchases of other goods, does not apply to food orders.
7. Complaints
If the delivered food is damaged, does not match the order, or is otherwise defective (e.g., wrong item, missing item, unsatisfactory quality), the customer has the right to file a complaint immediately upon receipt, and no later than the end of the day of delivery (given the perishable nature of the goods). Complaints may be submitted:
- by phone at +420 721 666 118 / +420 731 732 717, or
- in person at the premises.
A valid complaint will be resolved without undue delay, either by providing a replacement meal or a refund, as agreed with the customer.
8. Consumer Protection
If a dispute cannot be resolved directly with the Operator, the consumer has the right to contact the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.cz) to propose out-of-court resolution of the consumer dispute.
9. Final Provisions
These terms and conditions are valid and effective as of September 1, 2026. The Operator reserves the right to amend these terms within a reasonable scope.